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Shopping
- How do I know if my orders went through successfully on the Hegen e-store?
- The product is out of stock on the Hegen e-store, how can I be notified when restocked?
- Do I need an account on the Hegen E-Store to make purchases?
- Upon order confirmation on Hegen E-Store, can I amend or cancel it?
- Where can I buy your products?
- Can I purchase products directly from your office?
Payment & Rewards
- How do I make payment on the Hegen E-Store?
- How do I use my discount code on the Hegen E-Store?
- Why can’t I apply more than one discount code on the Hegen e-store?
- How do I redeem a gift card on the Hegen e-store?
- Can I apply multiple gift cards and discount codes in a single transaction on the Hegen e-store?
- How do I earn reward points on the Hegen e-store?
Local Shipping & Delivery
Double Electric Breast Pump (SoftSqround™)
- What are the flange sizes that Hegen offers?
- How do I know which flange size should I choose?
- My nipple size is 13mm, I will need a smaller size flange than 19mm, am I still be able to use Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) Device?
- How do I assemble Hegen PCTO™ Double Electric Breast Pump (SoftSqround™)?
- How do I use Hegen PCTO™ Double Electric Breast Pump (SoftSqround™)?
Cleaning & Sterilisation
Hegen Utility Bag
- Why should I use the Hegen Utility Bag?
- What is the material of the Hegen Utility Bag?
- What is the maximum length of the extended Hegen Utility Bag Strap?
- What is the dimension and capacity of the Hegen Utility Bag?
- How long can the milk be kept cool within the Hegen Utility Bag?
- How do I clean and maintain the Hegen Utility Bag?
Feeding Bottle & Teat
Straw Cup
- How do I assemble the Hegen PCTO™ 330ml/11oz Straw Cup PPSU?
- When should I transition from a Feeding Bottle with teat to a Straw Cup?
- Can I use the Straw Cup with warm drinks and/or carbonated beverages?
- Why does my Straw Spout peel?
- Why does water spurt from the Upper Straw?
- Why does my Straw Cup leaks?
All Rounder Cup
- How to use the All-Rounder Cup?
- How do I disassemble the Hegen All-Rounder Cup?
- How do I clean the Hegen All-Rounder Cup?
- What materials are the components of the All-Rounder Cup made of?
- Can I purchase a dust cover if my child loses it?
- My All-Rounder Cup seems to be leaking, what could be causing this?
Hegen Mealtime Set
- What makes our Hegen Mealtime Starter Kit unique?
- What materials are used in the Hegen Mealtime Collection?
- Why does the colour of the PPSU Multi-stage Fork and Spoon differ from the PPSU bottles?
- When can my child start using the Hegen Mealtime Starter Kit?
- What are the different functions of the Hegen Suction Bowl with Snack Lid?
- How can I use the Foldable Placemat?
Cleaning & Sterilisation
Hegen Lactation Centre (HLC) Class & Consultation
- Who is conducting these HLC classes or consultations?
- Can I attend the Caring for Newborn if I have attended an antenatal class prior?
- I can’t find the date(s) that I want for HLC class/consultation.
- How can I book an appointment for HLC class/consultation?
- Can my partner attend the class/consultation with me?
- If I have a confinement nanny, do I still need to attend this class?
Hegen By Me
- How do I order Hegen By Me products?
- Are there any limitations to the personalisation options?
- How long does it take to receive my Hegen By Me order?
- Can I self-collect my Hegen By Me order?
- The print preview shows that the name exceeds the printable area?
- How should I care for my Hegen By Me products?
Amendments or Exchanges for Hegen By Me
- May I amend my Hegen By Me order after the transaction has been confirmed?
- May I cancel/return my Hegen By Me order after the transaction has been confirmed?
- I am interested to have my Hegen By Me products exchanged, how may I do so?
- I am not satisfied with my Hegen By Me product, what do I do?
- What should I do if Hegen By Me product is faulty / damaged upon unboxing?
Rent-A-Pump By Hegen
- Why should I rent?
- What’s the difference between renting and purchasing the Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) upfront?
- What is included in the Breast Practice Workshop Add-On?
- What is included in the Lactation Consultation Add-On?
- How and when will I receive my Hegen Rental Order?
- How will my order be delivered if I reserved for a Hegen Rental in advance and ordered other Hegen products in the same order?
About your Rent-A-Pump Order
- How much does it cost to rent the Hegen Electric Breast Pump (EBP)?
- What happens if I deliver before my EDD and need to start my rental booking earlier than planned?
- I booked the Hegen Rental service but would like to make amendments to my plan. How can I do so?
- How do I know that the Hegen Rental device that I have received is in good condition?
- Something is wrong with my rented Hegen Electric Breast Pump device during my rental period – can I make an exchange?
- I signed up for Hegen Rental and fell in love with the Hegen Electric Breast Pump. Can I purchase a brand-new set for myself?
Introductory Videos
Cleaning & Sterilisation
Breast Pump Tutorials
Breast Pump (Softsqround™) Tutorials
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