Oh dear! We are sorry to hear that - if you believe you have received a faulty or damaged product, do alert us as soon as you can. Email us at firstname.lastname@example.org or ping us in the chat box below.
Our Customer Service team will be able to assist you with conducting an exchange on the product and you will be well on your way! Do ensure that the product does not undergo any cleaning or sterilisation process so that we are able to understand what went wrong.