I have forgotten my password for the Hegen e-store. What should I do?

  • Updated

Fret not! If you have forgotten the password used, select “Forgot Your Password?” on the login page and after entering your email, a notification will show “We’ve sent you an email with a link to update your password.”

An email with subject title “Customer account password reset” should be sent to your inbox. Select the “Reset your password” button. Enter a new password and enter the button to successfully reset.

Do check in your spam or junk mailbox just in case the email does not appear in your inbox.

If the above fails, do reach out to us at cs@hegen.com to assist you with your password reset.

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