How do I know if my orders went through successfully on the Hegen e-store?

  • Updated

After placing your order on our website, you will receive an order confirmation email with the details of your purchase, including the order number, product information, and shipping address. This email serves as confirmation that your order has been received and is being processed.

If you did not receive an order confirmation email, please check your spam or junk folder, as it may have been filtered there. If you have yet to receive the order confirmation email after some time, do reach out to us at and we will be most glad to assist further.

You can also check the status of your order to see if it is being processed or shipped by logging into your Hegen account to view under your order history.

If you have any further questions or concerns about the status of your order, please do not hesitate to contact us. We are committed to ensuring that our customers have a smooth and hassle-free shopping experience and will do our best to assist you with any issues that may arise.

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