How can we help?

General

• What is the measurement for Hegen Flange?
• Do you offer a smaller flange size?
• Do you offer a bigger flange size?
• Which pump adapter should I purchase?

Manual Breast Pump

• How do I activate the Manual Breast Pump?
• How do I assemble the Manual Breast Pump?
• Why is there a squeaky sound when I pump?

Manual Breast Pump (SoftSqround™)

• What are the flange sizes that Hegen offers in the Hegen PCTO™ Manual Breast Pump Kit (SoftSqround™)
• How do I know which flange size should I choose for the Hegen PCTO™ Manual Breast Pump Kit (SoftSqround™)?
• My nipple size is 13mm, I will need a smaller size flange than 19mm, am I still be able to use Hegen PCTO™ Manual Breast Pump Kit (SoftSqround™)?
• How do I assemble Hegen PCTO™ Manual Breast Pump (SoftSqround™)?
• How do I use Hegen PCTO™ Manual Breast Pump (SoftSqround™)?

Cleaning & Sterilisation

• Before first use, how should I clean my pump parts?
• After each pump use, what do I clean?
• What can I use to clean my pump parts?
• What methods of sterilization can I use on your pump parts?
• What parts of my pump can I sterilize?
• How often should I sterilize the pump parts?

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Usage & Frequency of Replacement

• How often should I replace my pump parts?
• Why does my pump adapter peel?

Storage Bottle

• Why does my storage lids peel?
• How do I connect and disconnect my storage containers?
• How do I assemble and remove the food storage converter?
• How to assemble a Hegen Storage Container?
• Which sterilizer or warmer is Hegen bottles compatible with?

Usage & Frequency of Replacement

• Can I freeze puree in the Hegen PPSU Bottles?
• Can I heat up puree in the Hegen PPSU Bottles via microwave?
• How often do I need to change the Hegen PPSU bottle, Storage Lids & Replacement Seals?

Feeding Bottle & Teat

• How to assemble a Hegen PCTO™ Feeding Bottle PPSU?
• How to position the feeding bottle?
• Help! How do I differentiate the nipple flow?
• What is the appropriate nipple size for my baby?
• When should I progress to a faster nipple flow?
• When should I offer a slower nipple flow?

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Straw Cup

• How do I assemble the Hegen PCTO™ 330ml/11oz Straw Cup PPSU?
• When should I transition from a feeding bottle with teat to a Straw Cup?
• Can I use the Straw Cup with warm drinks and/or carbonated beverages?
• Why does my Straw Spout peel?
• Why does water spurt from the upper straw?
• Why does my Straw Cup leaks?

All Rounder Cup

• How to use the All-Rounder Cup?
• How do I disassemble the Hegen All-Rounder Cup?
• How do I clean the Hegen All-Rounder Cup?
• What materials are the components of the All-Rounder Cup made of? 
• Can I purchase a dust cover if my child loses it?
• My All-Rounder Cup seems to be leaking, what could be causing this? 

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Drinking Bottle

• Why does my Drinking Bottle leak?
• Why does my Drinking Spout peel?

Cleaning & Sterilisation

• Before first use, how should I clean my bottles?
• After each bottle use, what do I clean?
• What can I use to clean my bottles?
• What is the recommended cleaning method for bottles and teats?
• How do I remove milk or oil stains in bottles and teats?
• How often should I clean the bottles and nipples?

See all 11 articles

Usage & Frequency of Replacement

• Can Hegen PPSU Bottles be microwaved?
• Can I use Hegen PPSU bottles after 6 months?
• What can I use the bottles for?
• Why do I need to lock the bottle?
• How often do I need to change the Hegen PPSU bottle and Hegen nipples?

General

• What are your customer service hours?
• How to contact us?