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General
- Is Hegen PCTO™ Double Electric Breast Pump a closed system?
- What is the measurement for Hegen Flange?
- Do you offer a smaller flange size?
- Do you offer a bigger flange size?
- Which pump adapter should I purchase?
- How do I charge the Hegen PCTO™ Double Electric Breast Pump / Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) Device?
Double Electric Breast Pump (SoftSqround™)
- What are the flange sizes that Hegen offers?
- How do I know which flange size should I choose?
- My nipple size is 13mm, I will need a smaller size flange than 19mm, am I still be able to use Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) Device?
- How do I assemble Hegen PCTO™ Double Electric Breast Pump (SoftSqround™)?
- How do I use Hegen PCTO™ Double Electric Breast Pump (SoftSqround™)?
Feeding Bottle & Teat
All Rounder Cup
- How to use the All-Rounder Cup?
- How do I disassemble the Hegen All-Rounder Cup?
- How do I clean the Hegen All-Rounder Cup?
- What materials are the components of the All-Rounder Cup made of?
- Can I purchase a dust cover if my child loses it?
- My All-Rounder Cup seems to be leaking, what could be causing this?
Cleaning & Sterilisation
Hegen Lactation Centre (HLC) Class & Consultation
- Who is conducting these HLC classes or consultations?
- Can I attend the Caring for Newborn if I have attended an antenatal class prior?
- I can’t find the date(s) that I want for HLC class/consultation.
- How can I book an appointment for HLC class/consultation?
- Can my partner attend the class/consultation with me?
- If I have a confinement nanny, do I still need to attend this class?
Hegen By Me
Amendments or Exchanges for Hegen By Me
- May I amend my Hegen By Me order after the transaction has been confirmed?
- May I cancel/return my Hegen By Me order after the transaction has been confirmed?
- I am interested to have my Hegen By Me products exchanged, how may I do so?
- I am not satisfied with my Hegen By Me product, what do I do?
- What should I do if Hegen By Me product is faulty / damaged upon unboxing?
Rent-A-Pump By Hegen
- Why should I rent?
- What’s the difference between renting and purchasing the Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) upfront?
- What is included in the Breast Practice Workshop Add-On?
- How and when will I receive my Hegen Rental Order?
- How will my order be delivered if I reserved for a Hegen Rental in advance and ordered other Hegen products in the same order?
- I haven’t received my Hegen Rental Order - what should I do?
About your Rent-A-Pump Order
- How much does it cost to rent the Hegen Electric Breast Pump (EBP)?
- What happens if I deliver before my EDD and need to start my rental booking earlier than planned?
- I booked the Hegen Rental service but would like to make amendments to my plan. How can I do so?
- How do I know that the Hegen Rental device that I have received is in good condition?
- Something is wrong with my rented Hegen Electric Breast Pump device during my rental period – can I make an exchange?
- I signed up for Hegen Rental and fell in love with the Hegen Electric Breast Pump. Can I purchase a brand-new set for myself?
Introductory Videos
Breast Pump Tutorials
Breast Pump (Softsqround™) Tutorials
Cleaning & Sterilisation
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