What should I do if the product is faulty/damaged upon unboxing?

  • Updated
Oh dear! We are sorry to hear that - if you believe you have received a faulty or damaged product, do alert us via the chat below or drop us an email at cs@hegen.com together with the proof of purchase.
 
A Customer Experience Specialist will be in touch with you shortly to find out more and conduct an exchange, if necessary and you will be well on your way! Do ensure that the product does not undergo any cleaning or sterilisation process so that we are able to understand what went wrong.

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