When will I receive my parcel?

  • Updated
Your parcel will be delivered to your address via our assigned courier service within 2-5 working days.
 
We'll need 1-2 working days to pack and dispatch your order via our assigned courier service. Once items have been processed and picked up, our courier will normally deliver within the next 1-3 working days.
 
We deliver anywhere in Singapore, with the exception of offshore islands (e.g. Jurong Island, Tuas) and restricted zones (e.g. army camps, Changi Airport). Extra charges apply for Sentosa Island addresses.
 
From time to time, we may run promotions for free shipping. VIP customers under the Hegen Rewards Program enjoy free shipping with no minimum spend all year round.

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