I booked the Hegen Rental service but would like to make amendments to my plan. How can I do so?

  • Updated

If your Rental Order has not been collected or delivered, we can accommodate certain amendments to your Hegen Rental order, such as: 

  • Extending your Rental period length
  • Converting your Rental device into a brand-new personal device
  • Changing of the Rental Period Start Date
  • Changing of your flange size for the Rent-A-Pump Breast Pump Accessories Kit
  • Exchanging of new Rental Device in the case that there are any technical issues during your Rental Period

Check out the relevant detailed instructional videos:

For rental extension, click here.

For rental conversion to purchase your personal device, click here.

 

However, if any other type of order amendment is required, your Rental Order will have to be cancelled and you will have to re-order from www.hegen.com based on your new requirements. For all cancellations, refunds will only be provided in the form of e-store credits. These credits will be non-transferrable and will have an expiry of 1 year.

 

For all amendments or cancellation requests, please reach out to cs@hegen.com for further assistance.

 

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