Something is wrong with my rented Hegen Electric Breast Pump device during my rental period – can I make an exchange?

  • Updated

Oh dear! We are sorry to hear that, do alert us as soon as you can via the Live Chat below or drop us a line at cs@hegen.com and our friendly Customer Experience Specialist will be in touch with you shortly. 

During your rental period, if you encounter any technical issues, please reach out to our Customer Experience Team for device troubleshooting. If the team determines that a device exchange is required, our team will arrange for a replacement device to be delivered free of charge within 1 working day** to minimise any disruption to your breastfeeding schedule. Do ensure that the product does not undergo any cleaning or sterilisation process so that we are able to understand what went wrong.

Do note that if the returned rental device has been tested and found to be damaged through misuse, additional fees may be chargeable.

 

**You will receive a replacement device by the end of the next working day from when an exchange request is received. 

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