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General

Shopping

  • What is the status of my order?
  • How do I cancel my order?
  • How come my tracking number hasn't move?
  • How can I find out when an item is back in stock?
  • How do I know if I have purchase a genuine product?
  • International Store Directory

Exchanges & Returns

  • What should I do if the product is faulty/damaged upon unboxing?
  • I am interested to have my products exchanged, how may I do so? 
  • Something wrong with your parcel?
  • Can I return or exchange?
  • I bought Hegen products on Amazon but has an issue with it. Can you help?
  • What is the status of my refund?
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