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General

Shopping

  • Where can I buy your products?
  • Can I purchase products directly from your office?
  • Do I need an account on the Hegen E-Store to make purchases?
  • When is your next Trade-in?
  • How do I ensure I make the right purchase? 
  • Upon order confirmation on Hegen E-Store, can I amend or cancel it?

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Warranty

  • How do I register for my pump warranty?
  • What do I need when I register for my warranty? 
  • What does my warranty cover?
  • What is the pump warranty period upon registeration?
  • What do I do if my warranty is over?
  • Can I come down to your office if I need assistance with my pump device?

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Local Shipping & Delivery

  • Can I self-collect my order?
  • How much is the shipping fees for local shipping?
  • When will delivery take place?
  • When will I receive my parcel?
  • Is tracking number available for my delivery?
  • Priority Shipping

See all 9 articles

International Shipping & Directory

  • Shopping outside of Singapore
  • International Store Directory
  • Additional information on international shipments
  • Why can't I ship Electric Breast Pump internationally?

Payment

  • How do I make payment on the Hegen E-Store?
  • Are there any additional charges to take note of?
  • How do I use my discount code on the Hegen E-Store?

Exchanges & Returns

  • What should I do if the product is faulty/damaged upon unboxing?
  • I am interested to have my products exchanged, how may I do so? 
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